Return & Refund Policy

Return & Refund Policy

1. 30-Day Return Window

  • Policy Overview: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • Eligibility: To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • Proof of Purchase: You’ll also need the receipt or proof of purchase.

2. Return Process

  • Start a Return: To start a return, you can contact us at our official support email. If your return is accepted, we’ll send you instructions on how and where to send your package.

  • Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

  • Inspection Upon Receipt: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • Resolution: We will evaluate the issue and make it right through a replacement or refund.

4. Non-Returnable Items

  • Specific Exclusions: Certain types of items cannot be returned, such as custom products (special orders or personalized items) and sale items.

  • Gift Cards: We do not accept returns on gift cards.

5. Exchanges

  • Speedy Resolution: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

  • Approval Process: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

  • Timeline: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund.